Ofte stillede spørgsmål (Frequently Asked Questions)
Denne side indeholder nogle af de spørgsmål, vi ofte hører om vedrørende installation af DPG Outlook Office Addin. De er her gengivet på engelsk.
How long does it take before the DPG Outlook Office Addin appears in Outlook for new installations?
Despite the fact that Microsoft states up to 6 hours, in our experience it can take 24 hours or more.
For this reason, we recommend to install the DPG Outlook Office Addin on Friday, allowing the installation time to be completed during the weekend.
How long does it take before the DPG Outlook Office Addin is updated in Outlook for existing installations?
In our experience it can take up to 72 hours or more.
For this reason, we recommend to install the DPG Outlook Office Addin on Friday, allowing the installation time to be completed during the weekend.
How long does it take DPG Outlook Office Addin to be ready after launching New Outlook?
If you launch New Outlook and immediately compose and send an email, you might experience a message saying that DPG is not yet ready. This is because New Outlook has not yet initialized and loaded the Addin. In our experience it can take 10-20 seconds before Addins are loaded.
Once Addins have been loaded, you should no longer experience delays – until next time you launch New Outlook.
Why are there two new Microsoft Entra ID App registrations named "DPG secure communication" that I didn't create?
When adding users to either of the two DPG Outlook Office Addin versions you have installed in Integrated apps, Azure automatically creates two new App registrations. They are used by Azure for "storing the users", so to speak.
If you remove one or both DPG Outlook Office Addins from Integrated apps, the App registrations will automatically be deleted.
Can we use another Deployment method than Fixed (Default)? What about Available or Optional?
We recommend Fixed because it is Microsoft's default, and because it ensures that the DPG Outlook Office Addin is automatically deployed to the shared mailboxes of your choosing.
In our experience, secure mailboxes (in Danish also known as sikre postkasser, fællespostkasser, or funktionspostkasser) are almost always created in Exchange Online as shared mailboxes.
Can I install and update the DPG Outlook Office Addin using sideloading instead of Integrated apps?
Yes, but it is not recommended, because you will have no overview or centralized deployment control of the installed Addins and Addin versions.
Sideloading means that each user must manually handle everything related to the Addin themselves, from installing and updating (version control).
How long does it take before the DPG Outlook Office Addin is removed from Outlook during un-installation?
Hopefully you will never want to un-install the DPG Outlook Office Addin, but in our experience, it can take 24 hours or more before the DPG Outlook Office Addin is completely removed from a user's profile.
What about the old DPG Outlook DPG Outlook Office Addin v2.2?
We no longer recommend installing v2.2. If you really, really need the v2.2 manifest install file, it can still be downloaded using the following link syntax:
https://[HOSTNAME]/api/addin/[CUSTOMERID]/manifest/v2.2
For example:
https://contoso.dpgapi.dk/api/addin/1136667f-6968-4a72-b6a6-ebcb527bb456/manifest/v2.2
The downloaded release version install file will for instance be named:
manifest_DPG_v2.2.xml